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Resources » Addressing Low Containment Rate Issues

Low containment rates can be caused by a variety of issues. Primarily, what we see as the key factors are the complexity of the feature you are trying to automate and the demographic for which you are trying to automate. Every day at ASA Solutions, we help clients with their containment rates by learning about their business, applying what we learn to the design and implementation of their Interactive Voice Response solution, and then working with them to continuously improve the application and drive the containment rate to the business standards that they are seeking.

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Boost the ROI of your Interactive Voice Response System and Recruiting Strategy. View a brief overview video.
 
 
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