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Resources » Successful Interactive Voice Response (IVR) Development Projects

Contrary to popular belief, IVR projects are not easy. Organizations run into problems all the time due to issues such as poor scoping, technology hurdles and cost overruns. All of these problems lead to a poorly designed and implemented IVR that is impossible to maintain, delivers poor customer service and is an overall burden on the business.

At ASA Solutions, in order to ensure a successful project implementation, we write a statement of work such that there are no surprises for anybody involved with the project. Every task or every item that ASA commits to performing is completed successfully and with no surprises to ensure that the IVR implementation is completely successful from all aspects.

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