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Service Solutions

ASA Solutions delivers custom contact center solutions that help your customers get the help they need.

We identify your requirements, select the right software and vendors, manage your project to minimize risk, and monitor and fine-tune your solution to ensure optimal performance and continued return on your investment. Our solid, project management-based approach ensures you'll get a useful, efficient solution that generates new revenue streams, reduces costs and increases end-user satisfaction, whatever your business requirements.

Our services include custom self-service solutions - interactive voice response applications, custom host integration, and web administrative tools - as well as strategic consulting; project management; design, development, deployment;, and a full range of support service options.

Custom Self-Service Solutions

We integrate our IVR application solutions with the rest of your infrastructure resulting in lower development costs and faster turnaround times. We can help your business improve customer service and reduce costs by increasing the number and quality of your phone-based customer service applications and encouraging collaboration between teams.

We employ best-in-class development methodologies on a wide variety of platforms to eliminate the need for costly re-writes down the road.

Project Management

Our project management team has completed more than 600 major interactive voice response projects for mid-sized and Fortune 100 companies alike. Our highly experienced team will analyze your company's high-risk areas and create a solution to resolve them, or avoid them entirely. We then track your project through every step to provide you with quality, comprehensive applications that meet your timeline and budget requirements.

The ASA Solutions Project Management Process:

  • Facilitate Joint Application Design (JAD) sessions to either create or finalize your business requirements
  • Produce a project timeline and detailed project plan to monitor all related tasks
  • Manage every aspect of your project from start to finish
  • Ensure your project is delivered as promised -- within established timelines and budget.

Strategic Contact Center consulting

From start to finish, our strategic consultants work with you to analyze and identify your unique business objectives to ensure you'll get individualized and focused support throughout your project's life cycle.

Design, Development, and Deployment

The ASA Solutions team gives you customized design, applications development, and full implementation of your project, including testing and training.

Support Services

Our comprehensive support services include system administration, monitoring, and detailed reporting. Depending on our agreement, we can provide you with a dedicated support team that's available 24 hours a day, seven days a week.