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Service Solutions » Client Success Stories

Client: Fortune 500 Brokerage Firm
Objective: To increase automation and response time and reduce costs for one of America's largest national brokerage firms

We developed a variety of service applications, including:

  • Voice Quotes
  • Speaker Verification
  • Insurance Quotes
  • Account Information
Results: Implementing the ASA Solutions service applications helped our brokerage firm client save more than $2.5 million per year.

Client: Cable Industry Leader
Objective: To reduce overhead costs and increase contact center response time for a leading company in the cable television industry

We developed and implemented a comprehensive suite of IVR applications, interfaces and performance reports on the Avaya Platform for our client including:

  • Outage Reporting
  • Account Balance
  • Pay-by-Phone
  • Appointment Scheduling
  • Fulfillment
  • Payment Center Locator
Results: The ASA Solutions suite resulted in a 6% increase in resolution rate for our cable industry client, resulting in savings of nearly $1.8 million in the first year alone. In addition, our solution provided our client with a better understanding of how their business operates so they can react quickly to ongoing business needs.