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Service Solutions » Design and Development Methodology

The ASA Solutions team designs efficient, highly maintainable IVR solutions at the lowest possible cost of ownership. We use our exclusive design and development methodology to make sure your project stays on track from start to finish.

Using the following menu of options, we'll help you choose what you need -- and only what you need -- to get the best results:

  1. Assess. We'll work with you assess your needs and select the right technology to provide you with the best solution. We'll also determine the project's scope, timeline and necessary resources.
  2. Facilitate. We schedule Joint Application Design (JAD) sessions to finalize your business requirements, then produce a project timeline and detailed project plan to monitor all related tasks, and manage every aspect of your project from start to finish.
  3. Develop. The ASA Solutions team will design applications that are modular, optimize code re-use, and are configurable to your existing applications to allow for the smoothest transition in your business.
  4. Deliver. We will continue to support your team in implementing the solution in your environment. We are committed to achieving the highest level of customer satisfaction at the lowest total cost of ownership.
  5. Maintain and Support. Once your solution is implemented, we ensure your project is delivered as promised -- within established timelines and budget.

We back our methodology with technological expertise and a skilled team that delivers real results.