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Service Solutions » Technology

ASA Solutions has designed and implemented hundreds of effective IVR application solutions for Fortune 1000 companies for more than 16 years.

We can help you navigate this complex and highly technical industry to get the most from your IVR system.

IVR Platforms and technologies

The ASA Solutions team has extensive experience creating custom Interactive Voice Response (IVR) solutions using the following platforms and technologies:

  • Platforms:
    • Genesys
    • Avaya
    • Nortel/Periphonics
    • Cisco
    • Holly Connects
  • Technologies:
    • Open Source VXML
    • Advanced Speech Recognition (ASR) - Natural Language Speech Recognition (NLSR)
      • Nuance
      • LumenVox
    • Proprietary IDE Development, including Avaya IR Designer, Avaya Dialog Designer, Genesys Studio, Nortel Peripro
    • Database: Oracle, SQL Server, MySQL, etc.
    • Unix: Linux, Sun Solaris
    • Other: Java/JSP, Spring, Groovy, Grails, C/C++/C#, etc.

Cross-Platform Experience

Since ASA Solutions creates self-service applications for a variety of telephony platforms, we are particularly adept at multi-product integration. Whether using the manufacturer-provided tools or developing custom interfaces, our team can integrate a variety of Switch, CTI, IVR and desktop components:

CTI: Avaya ASAI, Genesys, Cisco ICM, MeridianLink & CallSponsor, Application Bridge

Switch: Avaya, Nortel, Aspect, Rockwell, Siemens, Rolm and others

Host Communication: 3270, ODBC, XML, TCP/IP Sockets, MQ Series and others. We also have extensive experience creating custom contact center applications using C, SQL Server, and Visual Basic.

Custom Interface Development

Our team is proficient in developing custom back-end host interfaces, including CSG and ICOMS, primarily for cable and satellite provider billing systems. We are certified on CSG, and have written extensive interfaces to both billing vendors.