Seize the potential of cloud telephony with VocalDex™ Enhanced Engagement by ASA Solutions.
This innovative and flexible solution seamlessly adds a human-centric company directory into your existing phone system, empowering you to foster the direct client relationships you work so hard to build.
VocalDex™ Enhanced Engagement integrates directly into existing Amazon Connect contact centers, and can also be used as a dialable hosted solution by any platform that can route calls.
At a Glance
- VocalDex™ Enhanced Engagement serves as your virtual operator, facilitating personalized interactions and streamlining communication channels.
- Managing directories is a breeze in the intuitive web-based administration panel.
- VocalDex™ Enhanced Engagement orchestrates all the updates to the underlying Amazon Web Services infrastructure.
- Seamlessly integrate VocalDex™ Enhanced Engagement with your existing Amazon Connect contact center, or use it as a standalone solution.
Key Benefits
- Personalized Recognition and Routing: Enable seamless voice recognition within your IVR system, allowing clients to connect directly with individuals in your organization, intelligently routed to Amazon Connect endpoints or E.164 phone numbers.
- Flexible Directory Management: Customize directories to suit your business needs, assigning team members as necessary. Utilize existing business logic to determine directory lookup parameters effortlessly.
- Platform Integration: VocalDex™ Enhanced Engagement seamlessly integrates with existing Amazon Connect contact centers as a modular addition, while also functioning as a PSTN-accessible hosted application for non-Connect infrastructures.
- Chat Bot Integration: Leverage Amazon Connect’s Shared Flows for seamless integration with existing chat bots, enhancing customer engagement across multiple channels.
- Cost-effective Serverless Architecture: Optimizing AWS usage-based pricing, our solution minimizes costs while maximizing value. Only AWS DynamoDB/S3 storage and Amazon Connect PSTN number(s) are billed regardless of usage, ensuring cost efficiency for businesses of all sizes.
How It Works
- Create and link directories and destinations with VocalDex™ Enhanced Engagement.
- Customize destinations with spoken synonyms understood by AWS Lex and contact information for routing.
- Enjoy complete customization with directory and destination mappings, ensuring tailored interactions for every caller.
Amazon Connect-specific Features
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Directly route calls or chats to team members’ Amazon Connect accounts.
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Intelligent routing based on team members’ availability in Amazon Connect.
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Seamlessly connect customers and team members on their preferred communication medium, whether voice or chat.
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There’s never been a better time to enhance personalized interactions with your clients, and VocalDex™ Enhanced Engagement is the tool you need. Contact Us today!