ASA Solutions enables its clients to improve quality, profitability and overall efficiency by providing highly targeted self-service solutions for contact centers.
Founded in 1995 as a technical services company specializing in application development, ASA Solutions has provided contact center consulting and custom application development services for over twenty years.
Headquartered in Phoenix, Arizona, ASA Solutions specializes in self-service solutions for contact centers in the insurance, cable, utilities, financial services, healthcare, and government verticals.
A great group of people that bring focus, determination and enthusiasm for the value we bring to our clients every day!
President & CEO
As President, Kal is responsible for ASA Solutions' long-term strategic direction and major initiatives. He plays an integral role in the company's strategic direction and future growth, and leads the execution of technical strategy for various IVR platforms, partnerships and external relationships.
Prior to joining ASA Solutions, Kal held senior test engineer positions designing, developing, and managing complex system test suites with leading military projects subcontractors, including the F-22 Raptor for General Dynamics C4 Systems and the Standard Missile for Raytheon Missile Systems. During his tenure, Kal successfully managed his teams to meet critical manufacturing production timelines for the supported products within budget. He also played a key role in designing new test hardware and software to increase efficiency of the entire production line.
Kal earned a Masters in Business Administration degree from University of Phoenix, and a Bachelor's degree in Electrical Engineering from The University of New Mexico.
Director Of Service Delivery
As a Director of Service Delivery, Sem brings an extensive corporate experience in program management, business development and software engineering. He excels at building and managing large cross-functional teams globally and working with partners that enable business critical service improvements.
Prior to joining ASA Solutions, Sem worked at Cisco Systems for over 18 years. He has strong technical, design and analytical background, specializing in Cisco Unified and Packaged Contact Center Solutions with many CRM integrations. He was one of the pioneers of Cisco MeetingPlace, a leading enterprise teleconferencing product and has also managed the development of many innovative organizational products globally in order to improve business processes for Cisco Systems and its customers. Sem has 15-year software engineering background, creating and implementing database-driven rich web applications, user interface and experience designs to streamline processes and achieve organizational objectives. He also has an extensive knowledge with CRM development, methodologies and integrations.
Sem graduated from University of South Carolina with a Bachelor of Science degree in Electrical and Computer Engineering.
Making it rain from all over the court!
A quick 30 minute call is typically enough for us to quickly determine how we can help. Call or email us today to schedule sometime to review your needs.