Service & Solutions for NICE
NICE serves contact centers, back office operations and retail branches, covering various industries, including communications, banking, insurance, healthcare, business process outsourcing (BPO), government, utilities, travel and entertainment.
Its Multi-Channel Recording and Interaction Management enables organizations to capture structured and unstructured customer interaction and transaction data from multiple channels.
We provide consulting services including design of contact centers, management of contact centers (including scaling, multiple locations, call routing,) development, testing, migration, reporting, analytics, integration and staffing of NICE certified/experienced engineers to Fortune 100 customers to get the best return on their investments.
ASA Solutions has multiple years of track record working on implementing NICE products for clients, including:
- Code Audit IVRA
- NICE Nexidia Analytics Reporting
- CXOne
- Omnichannel Routing
- Automation and AI