Supercharge your data pipeline with Avaya® CMS Real-Time and Integrated-style data with iCMSData, a powerful and lightweight offering from ASA Solutions.
iCMSData brings integration and futureproofing to real-time data, filling the gap between legacy ingrastructure and modern business requirements.
iCMSData is competitively priced for any organization, and clients on Avaya® subscription already have the licenses they need.
iCMSData enables applications throughout our contact centers, from a custom wait time app, to relevant stats on agent desktops, to our monitoring and observability stack. We’ve trusted it for over 5 years to provide data at scale.
–Scott, Fortune 100 Customer
How does iCMSData work?
iCMSData is end-to-end middleware that retrieves and processes raw data so it can be used directly by another application.
iCMSData is output-agnostic: if it can’t already feed your system out-of-the-box, we can create new outputs to meet your needs.
What can iCMSData do?
- Transform your existing dashboards (in Tableau®, PowerBI®, or similar) from previous-day or previous-hour to right-now.
- Feed your monitoring stack, with data like wait time, queue size, and trunk occupancy to help manage the operation and anticipate infrastructure challenges.
- Build custom views for Desktop and Digital Signage to replace or enhance your existing wallboard solution.
- iCMSData integrates with your existing stack:
- Direct output to databases, both onboard and in a data warehouse, providing the latest data in queryable tables.
- Simple flat files to be picked up by other jobs, formats including CSV, XML, and JSON.
- JSON requested from the HTTP API, integrating with any web-capable platforms in your environment.