Key strategic partnerships with platform vendors, technology and business partners to ensure robust contact center solutions are designed, developed and implemented successfully!

Avaya

  • Experience Portal (AEP) / Orchestration Designer
  • Avaya Proactive Outreach Manager (POM)
  • Avaya Breeze
    • Avaya Engagement Designer
  • Other Products
    • DR3
    • DSS
    • ICR
  • Avaya CMS

Cisco

  • Cisco Voice Portal
  • Cisco Unified Call Studio
  • Cisco Unified and Packaged Contact Center Enterprise (UCCE/PCCE) IVR Solutions implementation and maintenance.
  • Solution Validation Services (SVS) for UCCE and PCCE Integrations.
  • Network Monitoring Services (NMS)
  • Cisco Collaboration Solutions (WebEx, Cloud Connect Audio, Spark, etc.)
  • Network Optimization Services (NOS) / Security Optimization Services (SOS)

Genesys / Holly Connects / Nortel

  • VoiceXML Application Development

ServiceNow

  • ITSM and CSM integrations with Contact and Service Centers
  • Integrations with Cisco and Avaya platforms

Emerging Technology

  • Artificial Intelligence
  • IoT
  • Big Data

Next Steps...

A quick 30 minute call is typically enough for us to quickly determine how we can help.  Call or email us today to schedule sometime to review your needs.