Awareness is Key
Contact Center Reporting & Software Solutions
The NeXorce Suite not only captures real-time and historical content from the leading contact center providers, but goes beyond the normal and creates visual cues from other sources. Data and metrics in the form of ticketing systems, databases, JSON and XML feeds etc. All collected data can then be consolidated into meaningful metrics that are funneled to agent & manager desktops, large TV Wallboards, web-based reports, email, and smart devices.
DATA THAT MATTERS TO YOU
These data management solutions are powered by the NeXorce Enterprise suite: A user friendly reporting tool with the ability to format, calculate, and combine real-time and historical content from multiple Contact Center sources.
DIGITAL SIGNAGE FOR THE CONTACT CENTER
With the Nexorce Engine, you can boost call center awareness with eye-catching VectraView Suite for TV Wallboards. An enterprise level software solution for displaying data graphically using charts, gauges, text, and banners; as well as weather, video and corporate messages.
CRITICAL CONTENT, DIRECTLY TO AGENT & MANAGER DESKTOPS
The demand for real-time data in today's telecom industry is at an all-time high since many agents and managers are now mobile and not located in the traditional call center. Requiring maximize performance from all team members, the NeXorce Suite rises to this challenge with XorceView {source-view}, specifically designed for agents and managers working on-site or remote.
