Vendor-Agnostic Solutions
Avaya
ASA Solutions Helps You Innovate
- Avaya CMS (Certified)
- Custom Data Integrations & Reports
- New Installs, Upgrades & Migrations
- Maintenance, Support & Training
- Call Center design, vector design and advocate specialist
- Avaya Experience Portal (Certified)
- Orchestration Designer (Certified)
- Proactive Outreach Manager (Certified)
- Avaya Breeze (Certified)
- Other Products: ABRE, DSS, ICR
ServiceNow
ASA Solutions Helps You Say YES
- CSM, ITSM, ITOM, ITBM & HR Implementations
- Third-party app integrations and business app development
- Chatbot, Mobile Apps, and Enterprise Mobile integrations
- Customized Services Offering
Cisco
ASA Solutions Helps Bridge to Possible
- Cisco Voice Portal
- Cisco Unified Call Studio
- Cisco Unified and Packaged Contact Center Enterprise (UCCE/PCCE) IVR Solutions implementation and maintenance.
- Solution Validation Services (SVS) for UCCE and PCCE Integrations.
- Network Monitoring Services (NMS)
Genesys
ASA Solutions Helps You Go Omnichannel
- PureCloud
- PureConnect
- PureEngage
- IVR Development
- Custom Integrations
NICE
ASA Solutions Helps Experiences Flow
- Analytics Support
- Integration Support
- Robotic Process Automation
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This is How We Do It
Why should you have to choose between depth vs breadth of experience? Let us lead the way into your new technological frontiers.
Application Development
- Platform Specific IDEs
- Native Languages (VXML, Java, etc)
Host Integration
- Web Services (Java, JSON, etc)
- Proprietary backend systems
Microsoft Technologies
- Microsoft Dynamics
- .NET
- Sharepoint
Linux Enterprise Technologies
Including Red Hat Enterprise Linux
- Certified Solutions
- Custom Implemenations
Cloud Technologies
- Amazon Web Services
- Microsoft Azure
- Google Cloud Platform
Advanced/Emerging Technologies
- IoT
- Artificial Intelligence
- Machine Learning
Data Management
-
Relational Databases
- MySQL
- Oracle
- PostgreSQL
- MariaDB
- Table design
-
NoSQL / Document Databases
- MongoDB
-
Information Development
- Custom reporting
- Dashboard creation
- Reporting best practices
Open Source Technologies
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Languages
- Java
- JavaScript
- Scala
- Python
- C++
- PHP
- Perl
- ColdFusion
- Erlang
- Shell Scripting
- jQuery
- Swift
- Go
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Platforms and Frameworks
- Solr
- iOS
- Android
- Spring
- AJAX
- Node.JS