Our Technology Solutions for Contact Center Success

Whether you prefer an end-to-end solution or never settle for less than best-in-breed, we're glad to meet you at your vendor—or vendors—of choice. Go ahead, be choosy!

Vendor-Agnostic Solutions

Avaya

ASA Solutions Helps You Innovate

  • Avaya CMS (Certified)
    • Custom Data Integrations & Reports
    • New Installs, Upgrades & Migrations
    • Maintenance, Support & Training
  • Call Center design, vector design and advocate specialist
  • Avaya Experience Portal (Certified)
    • Orchestration Designer (Certified)
    • Proactive Outreach Manager (Certified)
  • Avaya Breeze (Certified)
  • Other Products: ABRE, DSS, ICR
ServiceNow

ASA Solutions Helps You Say YES

  • CSM, ITSM, ITOM, ITBM & HR Implementations
  • Third-party app integrations and business app development
  • Chatbot, Mobile Apps, and Enterprise Mobile integrations
  • Customized Services Offering
Cisco

ASA Solutions Helps Bridge to Possible

  • Cisco Voice Portal
  • Cisco Unified Call Studio
  • Cisco Unified and Packaged Contact Center Enterprise (UCCE/PCCE) IVR Solutions implementation and maintenance.
  • Solution Validation Services (SVS) for UCCE and PCCE Integrations.
  • Network Monitoring Services (NMS)
Genesys

ASA Solutions Helps You Go Omnichannel

  • PureCloud
  • PureConnect
  • PureEngage
  • IVR Development
  • Custom Integrations
NICE

ASA Solutions Helps Experiences Flow

  • Analytics Support
  • Integration Support
  • Robotic Process Automation
Calabrio

AASA Solutions Helps Your Brand Perform

  • Integration Support
* * *

This is How We Do It

Why should you have to choose between depth vs breadth of experience? Let us lead the way into your new technological frontiers.

Application Development
  • Platform Specific IDEs
  • Native Languages (VXML, Java, etc)
Host Integration
  • Web Services (Java, JSON, etc)
  • Proprietary backend systems
Microsoft Technologies
  • Microsoft Dynamics
  • .NET
  • Sharepoint
Linux Enterprise Technologies
Including Red Hat Enterprise Linux
  • Certified Solutions
  • Custom Implemenations
Cloud Technologies
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
Advanced/Emerging Technologies
  • IoT
  • Artificial Intelligence
  • Machine Learning

Data Management

  • Relational Databases

    • MySQL
    • Oracle
    • PostgreSQL
    • MariaDB
    • Table design
  • NoSQL / Document Databases

    • MongoDB
  • Information Development

    • Custom reporting
    • Dashboard creation
    • Reporting best practices

Open Source Technologies

  • Languages

    • Java
    • JavaScript
    • Scala
    • Python
    • C++
    • PHP
    • Perl
    • ColdFusion
    • Erlang
    • Shell Scripting
    • jQuery
    • Swift
    • Go
  • Platforms and Frameworks

    • Solr
    • iOS
    • Android
    • Spring
    • AJAX
    • Node.JS

ASA Solutions is a leader in business success.

Get in touch with our technology experts today!

This isn't our first rodeo.

ASA Solutions has had the proud privilege of serving more than 100 companies worldwide.

10+

Fortune 100 Companies

20+

Fortune 500 Companies

5+

Education Institutions

10+

Government / Utility

15+

Healthcare

15+

Financial / Insurance